Monaco Ford Frequently Asked Questions
Welcome to the Monaco Ford FAQ page! Whether you're shopping for a new Ford, exploring financing options, trading in your current vehicle, or scheduling service, we're here to make your experience simple and convenient. Find answers to common questions below, or contact our team for personalized assistance at either of our Connecticut locations.
Monaco Ford proudly serves Connecticut drivers from two convenient locations.
View Glastonbury Hours & Directions | View Niantic Hours & Directions
- Monaco Ford – Glastonbury: 767 New London Turnpike, Glastonbury, CT 06033. Sales: 860-652-3000.
- Monaco Ford of Niantic: 218 Flanders Road, Niantic, CT 06357. Sales: 860-389-9002.
View Glastonbury Hours & Directions | View Niantic Hours & Directions
Monaco Ford proudly serves drivers throughout Connecticut from our Glastonbury and Niantic locations. We welcome customers from all eight Connecticut counties: Fairfield, Hartford, Litchfield, Middlesex, New Haven, New London, Tolland, and Windham counties.
Our Glastonbury dealership serves drivers throughout the Greater Hartford area and surrounding communities, while Monaco Ford of Niantic serves southeastern Connecticut and the Connecticut shoreline. Whether you're shopping for a new Ford, browsing our pre-owned inventory, or scheduling a service appointment, Monaco Ford is here to help drivers across Connecticut.
Our Glastonbury dealership serves drivers throughout the Greater Hartford area and surrounding communities, while Monaco Ford of Niantic serves southeastern Connecticut and the Connecticut shoreline. Whether you're shopping for a new Ford, browsing our pre-owned inventory, or scheduling a service appointment, Monaco Ford is here to help drivers across Connecticut.
Yes! Family ownership has been part of the Monaco Ford story for generations, and the fourth generation of the Monaco family now leads the dealership. Our longstanding commitment to customer care, community involvement, and building lasting relationships continues to shape the Monaco Ford experience.
Monaco Ford offers a wide selection of new Ford vehicles and pre-owned vehicles from a variety of manufacturers to suit different lifestyles, budgets, and driving needs. Popular new Ford models include the F-150, Explorer, Bronco, Bronco Sport, Escape, Mustang, and Mustang Mach-E.
In addition to new Ford vehicles, we offer Ford Certified Pre-Owned vehicles and non-certified pre-owned vehicles from a variety of manufacturers, including brands such as Chevrolet, Toyota, Honda, Jeep, GMC, Ram, Nissan, and Hyundai. Our pre-owned inventory may include cars, SUVs, trucks, and crossovers to accommodate a range of driving needs and budgets.
Browse our current inventory online to compare available vehicles, explore features, and find the right fit for you. Vehicle makes, models, and availability vary by inventory.
Shop New Vehicles | Shop New Vehicles at Niantic | Shop Used Vehicles at Niantic
In addition to new Ford vehicles, we offer Ford Certified Pre-Owned vehicles and non-certified pre-owned vehicles from a variety of manufacturers, including brands such as Chevrolet, Toyota, Honda, Jeep, GMC, Ram, Nissan, and Hyundai. Our pre-owned inventory may include cars, SUVs, trucks, and crossovers to accommodate a range of driving needs and budgets.
Browse our current inventory online to compare available vehicles, explore features, and find the right fit for you. Vehicle makes, models, and availability vary by inventory.
Shop New Vehicles | Shop New Vehicles at Niantic | Shop Used Vehicles at Niantic
Our sales and service departments have separate operating hours, and schedules vary by location.
Glastonbury: Sales are open Monday through Thursday from 9 a.m. to 7 p.m., Friday from 9 a.m. to 6 p.m., and Saturday from 9 a.m. to 5 p.m. The service department is open Monday through Friday from 7 a.m. to 6 p.m.
Niantic: Sales are open Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. The service department is open Monday through Thursday from 7:30 a.m. to 5 p.m. and Friday from 7:30 a.m. to 4:30 p.m.
Both locations are closed on Sundays. Please visit our hours pages for complete department schedules and holiday updates.
Hours & Directions – Glastonbury | Hours & Directions – Niantic
Glastonbury: Sales are open Monday through Thursday from 9 a.m. to 7 p.m., Friday from 9 a.m. to 6 p.m., and Saturday from 9 a.m. to 5 p.m. The service department is open Monday through Friday from 7 a.m. to 6 p.m.
Niantic: Sales are open Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. The service department is open Monday through Thursday from 7:30 a.m. to 5 p.m. and Friday from 7:30 a.m. to 4:30 p.m.
Both locations are closed on Sundays. Please visit our hours pages for complete department schedules and holiday updates.
Hours & Directions – Glastonbury | Hours & Directions – Niantic
Absolutely! Monaco Ford makes it easy to explore inventory online before visiting the dealership. Browse available vehicles, review features and pricing, compare options, and use our online SmartShop experience to customize a deal around your preferences.
When you find a vehicle you like, contact our team or schedule a test drive to take the next step.
Explore SmartShop – Glastonbury | Explore SmartShop – Niantic
When you find a vehicle you like, contact our team or schedule a test drive to take the next step.
Explore SmartShop – Glastonbury | Explore SmartShop – Niantic
Yes! You can explore our inventory online and request a test drive for a vehicle you're interested in. Scheduling ahead gives our team an opportunity to help coordinate your visit and confirm vehicle availability.
Start Shopping at Monaco Ford
Start Shopping at Monaco Ford
Absolutely! Monaco Ford welcomes trade-ins, and we want to buy your vehicle! Whether you're purchasing your next vehicle from us or simply looking to sell your current one, our team is ready to help. We strive to offer top dollar for trade-ins and make the process as easy and straightforward as possible.
You can use our online trade appraisal tools to get an estimate of your vehicle's value before visiting. Your final offer will depend on factors such as vehicle condition, mileage, history, and current market conditions.
Ready to see what your vehicle is worth? Visit Monaco Ford in Glastonbury or Monaco Ford of Niantic for a personalized appraisal. Bring your vehicle to us and let our team make you an offer!
Value Your Trade – Glastonbury | Value Your Trade – Niantic
You can use our online trade appraisal tools to get an estimate of your vehicle's value before visiting. Your final offer will depend on factors such as vehicle condition, mileage, history, and current market conditions.
Ready to see what your vehicle is worth? Visit Monaco Ford in Glastonbury or Monaco Ford of Niantic for a personalized appraisal. Bring your vehicle to us and let our team make you an offer!
Value Your Trade – Glastonbury | Value Your Trade – Niantic
Yes! We welcome customers from communities throughout Connecticut and beyond. You can begin your vehicle search online, contact our team with questions, and arrange a dealership visit when you're ready.
If you're traveling from a distance, we recommend contacting us before your visit to confirm the vehicle's availability and discuss any purchase or delivery arrangements.
If you're traveling from a distance, we recommend contacting us before your visit to confirm the vehicle's availability and discuss any purchase or delivery arrangements.
Yes! Monaco Ford offers Ford Certified Pre-Owned vehicles, depending on current inventory. These vehicles must meet Ford's eligibility criteria and inspection requirements and may include additional warranty coverage and other ownership benefits.
In addition to Ford Certified Pre-Owned vehicles, we also offer a selection of non-certified pre-owned vehicles from Ford and other manufacturers, giving you more options to fit your needs and budget.
Browse our used inventory online or visit Monaco Ford in Glastonbury or Niantic to explore our current selection.
Browse Glastonbury’s Inventory
Browse Niantic's Inventory
In addition to Ford Certified Pre-Owned vehicles, we also offer a selection of non-certified pre-owned vehicles from Ford and other manufacturers, giving you more options to fit your needs and budget.
Browse our used inventory online or visit Monaco Ford in Glastonbury or Niantic to explore our current selection.
Browse Glastonbury’s Inventory
Browse Niantic's Inventory
Yes! You can begin the financing process online before visiting Monaco Ford. Our online shopping tools allow you to explore your options and, where available, request pre-qualification or submit a credit application.
Our finance team works with customers to review available financing options, explain applicable terms, and help identify an approach that fits their needs. Final approval and terms are subject to lender requirements.
Credit Application- Glastonbury | Get Pre-Approved – Niantic
Our finance team works with customers to review available financing options, explain applicable terms, and help identify an approach that fits their needs. Final approval and terms are subject to lender requirements.
Credit Application- Glastonbury | Get Pre-Approved – Niantic
Our finance team works with lending partners to help customers explore available financing options across a range of credit situations. Financing approval, interest rates, down payment requirements, and loan terms vary according to lender criteria and individual qualifications.
Contact our finance team to discuss your circumstances and learn which options may be available to you.
Contact our finance team to discuss your circumstances and learn which options may be available to you.
Yes! Leasing may be an option for customers who prefer to drive a newer vehicle for a set term rather than buy it outright. Lease terms, mileage allowances, monthly payments, and end-of-lease options vary by vehicle and program.
Our team can compare leasing and financing options to help you determine which approach best suits your driving habits and budget.
Our team can compare leasing and financing options to help you determine which approach best suits your driving habits and budget.
Ford Protect Extended Service Plans offer optional coverage that can help protect against certain covered repair expenses beyond the factory warranty period, depending on the plan selected. Coverage, exclusions, deductibles, and eligibility requirements vary by plan and vehicle.
In addition to Ford Protect, Monaco Ford also offers Ethos protection plans, which may provide additional coverage options for eligible vehicles. Available plans and benefits vary based on the vehicle and coverage selected.
Our team can walk you through the available Ford Protect and Ethos options, explain the coverage and benefits of each, and help you determine which protection plan best fits your vehicle and ownership needs.
In addition to Ford Protect, Monaco Ford also offers Ethos protection plans, which may provide additional coverage options for eligible vehicles. Available plans and benefits vary based on the vehicle and coverage selected.
Our team can walk you through the available Ford Protect and Ethos options, explain the coverage and benefits of each, and help you determine which protection plan best fits your vehicle and ownership needs.
Payment options for eligible Ford Protect plans may be available, depending on the plan and applicable terms. Contact our team to review the coverage options, payment arrangements, and eligibility requirements available to you.
You can schedule service online or contact the service department at your preferred Monaco Ford location. Our service teams can help with routine maintenance, diagnostics, and repairs, including oil changes, tire rotations, brake service, battery checks, and more.
When booking, provide your vehicle information and describe the service needed so our team can help prepare for your appointment.
Schedule Service – Glastonbury | Schedule Service – Niantic
When booking, provide your vehicle information and describe the service needed so our team can help prepare for your appointment.
Schedule Service – Glastonbury | Schedule Service – Niantic
Monaco Ford offers Ford Mobile Service, bringing eligible maintenance and select repairs to convenient locations such as your home or workplace, where available. Depending on the vehicle and service needed, work may include oil and filter changes, battery service, tire rotations, and certain other maintenance or repair items.
Availability depends on location, cost, technician availability, vehicle eligibility, and the type of service required.
Monaco Ford Mobile Service - Glastonbury
Availability depends on location, cost, technician availability, vehicle eligibility, and the type of service required.
Monaco Ford Mobile Service - Glastonbury
Yes! Monaco Ford offers complimentary Ford Pickup & Delivery for eligible service appointments. We'll arrange to pick up your vehicle from an eligible location, bring it to the dealership for service, and return it when the work is complete.
Pickup & Delivery is subject to availability, distance restrictions, and other eligibility requirements. Service, parts, and repair charges are not included in the complimentary transportation service. Non-operational vehicles are not eligible for this program.
Contact your preferred location to confirm availability and arrange pickup.
Ford Pickup & Delivery – Glastonbury
Pickup & Delivery is subject to availability, distance restrictions, and other eligibility requirements. Service, parts, and repair charges are not included in the complimentary transportation service. Non-operational vehicles are not eligible for this program.
Contact your preferred location to confirm availability and arrange pickup.
Ford Pickup & Delivery – Glastonbury
Yes! Monaco Ford uses genuine Ford Motorcraft parts for service and repairs when applicable. Motorcraft parts are designed to meet Ford's specifications for quality, fit, and performance, helping keep your vehicle running as it should.
If you need a replacement part or accessory, our parts department can assist with availability, compatibility, and ordering. Contact Monaco Ford Glastonbury or Monaco Ford of Niantic to learn more about the parts available for your vehicle.
Service & Parts – Glastonbury | Service & Parts – Niantic
If you need a replacement part or accessory, our parts department can assist with availability, compatibility, and ordering. Contact Monaco Ford Glastonbury or Monaco Ford of Niantic to learn more about the parts available for your vehicle.
Service & Parts – Glastonbury | Service & Parts – Niantic
Yes! You can contact Monaco Ford for maintenance and repair needs even if you purchased your vehicle elsewhere. Our service teams work on Ford vehicles and can assist with a variety of maintenance and repair needs.
Contact the location you prefer to discuss your vehicle, the service required, and appointment availability.
Contact the location you prefer to discuss your vehicle, the service required, and appointment availability.
Our service teams can assist with eligible warranty repairs and help you understand the appropriate next steps for your vehicle. Warranty coverage depends on the vehicle, the specific warranty terms, and the repair needed.
Contact our service department with your vehicle information so we can help determine how to proceed.
Contact our service department with your vehicle information so we can help determine how to proceed.
If you believe your Ford may be affected by a recall, contact our service department or check your vehicle identification number (VIN) through Ford's official recall resources. Our team can help you determine the appropriate next steps and discuss appointment availability for eligible recall repairs.
Schedule Service – Glastonbury | Schedule Service – Niantic
Schedule Service – Glastonbury | Schedule Service – Niantic
The Monaco Ford Difference is designed to provide added value and a more convenient ownership experience. Benefits and program details may vary by vehicle, location, and eligibility.
Ask our sales team to explain the current Monaco Ford Difference benefits included with your vehicle purchase.
Ask our sales team to explain the current Monaco Ford Difference benefits included with your vehicle purchase.
We're here to help! You can call or visit either dealership, use the contact forms on our websites, or reach out to the appropriate department for assistance.
Glastonbury: Sales: 860-652-3000 | Service: 888-436-0722 | Parts: 888-441-9458.
Contact Monaco Ford – Glastonbury
Niantic: Sales: 860-389-9002 | Service: 860-389-9003 | Parts: 860-389-9001.
Contact Monaco Ford of Niantic
Our team will work to direct your question to the right department and help you find the information you need.
Glastonbury: Sales: 860-652-3000 | Service: 888-436-0722 | Parts: 888-441-9458.
Contact Monaco Ford – Glastonbury
Niantic: Sales: 860-389-9002 | Service: 860-389-9003 | Parts: 860-389-9001.
Contact Monaco Ford of Niantic
Our team will work to direct your question to the right department and help you find the information you need.